According to the 2014 J.D. Power and Associates Customer Service Index (CSI) study, maintenance packages have become more prevalent and contribute to high service experience and loyalty.
The success of ToyotaCare, and its no-cost maintenance plan, helped the Toyota brand achieve an overall CSI score of 801 on a 1,000-point scale, up 21 points from last year’s study, pushing Toyota up to 6th place among non-premium brands.
The 2014 CSI Study is based on responses from owners and lessees of 2011-2013 model-year vehicles. The study examines satisfaction among vehicle owners who visit a service department for maintenance or repair work during the first three years of new-vehicle ownership, which typically represents the majority of the vehicle warranty period. Five measures are examined to determine overall customer satisfaction with dealer service (listed in order of importance): service quality; service initiation; service advisor; service facility; and vehicle pick-up.
To read the J.D. Power press release and CSI Study rankings, please go to: http://bit.ly/1gPCbA0
The National Highway Traffic Safety Administration (NHTSA) recently bestowed high ratings on a pair of Toyota staples.
The 2014 Camry, built after Dec. 13, 2013, earned a 5-star overall rating, the highest rating given by NHTSA. The 2014 Tundra CrewMax earned a 4-star overall rating.
NHTSA measures frontal, side and rollover crashworthiness as part of its New Car Assessment Program.
Click here for the 2014 Camry: http://1.usa.gov/1hdv765
Click here for the 2014 Tundra: http://1.usa.gov/1hdv9dZ
Consumer Reports issues its top choices for a Used Car & Toyota runs away with the most Recognition
For 2014, Consumer Reports offered recommendations for what it views as the best used vehicles in. The magazine broke the choices down into four price ranges: under $10,000; $10,000 to $15,000; $15,000 to $20,000; and $20,000 to $25,000.
The average price of a used car in February was $10,387, up 1.2% from a year earlier, according to the latest Manheim Index.
According to the report, the average price of a used compact car purchased in February was $8,299, while the average price of a used SUV was $12,478.
“When shopping for a used car, it’s really important to find a car that drives well and will hold up down the road. Our guide makes it easy for shoppers to choose a great used car by highlighting the best small cars, sedans and SUVs in four different price ranges,” said Rik Paul, Consumer Reports auto editor. Here are the magazine’s recommended buys:
Less than $10,000:
■ Small cars: Toyota Prius (2004-07), Scion xB (2004-06), Pontiac Vibe (2005-08), Toyota Matrix (2005-07)
■ Sedans: Hyundai Sonata (2007-08), Acura TSX (2004)
■ SUVs: Toyota Highlander V6 (2004), Mitsubishi Outlander (2007)
$10,000-$15,000
■ Small cars: Honda Fit (2011-13), Kia Soul (2010-11)
■ Sedans: Mazda3 (2009-12), Infiniti G35 (2006-07)
■ SUVs: Acura MDX (2004-06), Toyota RAV4 (2006, 2008), Honda CR-V (2005-08)
$15,000-$20,000
■ Small cars: Hyundai Elantra (2012-13), Subaru Impreza (2011-13)
■ Sedans: Toyota Camry (2011-12), Toyota Camry Hybrid (2010-11), Acura TL (2008)
■ SUVs: Lexus RX (2006-07), Subaru Forester (2009-10, nonturbo)
$20,000-$25,000
■ Sedans: Toyota Avalon (2011), Lexus LS (2006), Lincoln MKZ (2011-12), Ford Fusion Hybrid (2012)
■ SUVs: Toyota Highlander Hybrid (2008-09), Honda Pilot (2009-10)
(Story by Brent Snavely Detroit Free Press Business Writer, March, 2014)
The 2014 Sienna has received a 5-Star overall rating from the National Highway Traffic Safety Administration (NHTSA), the highest grade given by the agency. NHTSA measures vehicle performance in frontal, side and rollover crashes as part of its New Car Assessment Program.
Click here to learn more: http://1.usa.gov/1ptwzQG
FORTUNE Magazine’s annual list of the World’s Most Admired Companies is a report card on corporate reputation. Among the top 50 companies of any industry, Toyota came in at 25, up four spots from last year.
According to the article, in 2013, “Toyota’s 9.98 million in car sales bested those of rival General Motors by 270,000 units. The company’s investment in gas-electric technology enabled Prius to take off as a leading brand, and helped change the way drivers across the globe think of hybrids”
The Hay Group, which conducts the research, asked executives, directors, and analysts to rate the top companies in their industry on nine criteria, from investment value to social responsibility.
To view the full list of the World’s Most Admired Companies, please go to: http://cnnmon.ie/1kbP1PP
Consumer Reports again named Prius its top-ranked Green Car for the 11th straight year for overall reliability and performance, the New York Times reports.
A lot can go wrong when building cars especially ones packed with luxury features and advanced technology, such as hybrid powertrains and cutting edge infotainment systems. That’s why it’s quite impressive that Lexus, Toyota’s luxury brand, earned the highest score in our brand report cards for the second straight year.
Scion FR-S fans can take another victory lap. The national consumer publication U.S. News & World Report named the 2014 Scion FR-S its “Best Sports Car for the Money” for the second year in a row. The judges evaluated 225 cars across 21 categories to name the winners. 
Conscientious buyers can feel confident about the 2014 Scion iQ. The Automotive Science Group (ASG) analyzed thousands of social, environmental and economic data points and named Scion’s compact four-seater to its 2014 Best All-Around Performance list. “More and more of today’s buyers consider a company’s values and operations important pieces of their purchase decisions,” said Scion Vice President Doug Murtha. “The iQ demonstrates Scion’s commitment to diverse, fun options that fit with our drivers’ lifestyles and priorities.”
Living Beyond Cancer 2014 Yoga Preview Party Recap
On Sunday January 26th, 2014, Max Paul’s Ardmore Toyota hosted the annual Living Beyond Cancer 2014 Yoga Preview Party. Guests experienced One of a Kind Yoga with Live Kirtan Music, Food & Refreshments. It was a tremendous success with a record 85 people attended! Thank you to Susie at Ardmore Toyota & everyone at Living Beyond Breast Cancer for putting together a wonderful & successful event for such a good cause! Thank you to everyone who participated! To learn more about Living Beyond Breast Cancer, click here: http://www.lbbc.org/
Now that the 2014 Corolla has arrived, fans of the nameplate will be happy to know that, Furia’s styling influence aside, the Corolla is the same as it ever was, if with a bit more life and styling that is inoffensively more dynamic.”
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